Admin time cut by 90%

As an NDIS support provider, Kevin Racines was losing hours every week to the same administrative loop: booking sessions, raising invoices, and reconciling expenses.

The challenge

The work was essential but repetitive — exactly the kind of busywork that scales badly as a practice grows, and quietly pulls time away from clients.

What we built

Using Make.com as the backbone, we connected the moving parts into a single automated workflow:

• Calendar integration that turns bookings into scheduled sessions automatically.
• Automated invoice generation triggered as work is delivered.
• Expense tracking that records and categorises spending without manual entry.

The outcome

Weekly admin dropped from hours to around 20 minutes — time Kevin now spends with clients and on growing the practice.

“What used to take me hours now takes just minutes, letting me focus on my clients and scale my practice.”

— Kevin Racines, NDIS Support Provider